Shipping - HongYazhai Studio | Metaphysics Consultation, Energy Jewelry & Feng‑Shui Decor

Last Updated: August 1, 2026

Processing Time

Orders are processed within 3–7 business days after full payment is confirmed. Business days exclude weekends and public holidays. We do not dispatch orders on holidays.

Custom crystal orders or bespoke consultation packages may require additional processing time. You will be notified of the estimated timeline at the time of purchase.

If your order contains both in-stock and custom items, we will ship all items together unless you request separate shipments (additional shipping fees may apply).

Shipping Methods & Delivery Estimates

All parcels are dispatched via international postal services or commercial couriers. A tracking number will be provided once your order has been shipped.

Estimated delivery times after dispatch:

North America, Europe: 14–30 business days

Oceania, Southeast Asia: 10–22 business days

Other regions: 20–40 business days

Please note: Delivery timelines are estimates only. We are not responsible for delays caused by customs inspection, logistics disruptions, extreme weather, peak seasons, or other uncontrollable external factors.

Customs, Duties & Import Taxes

Buyers are solely responsible for any import duties, customs taxes, clearance fees, or brokerage charges imposed by the destination country upon arrival.

We are unable to pre-calculate local tariff standards and will not reimburse any customs-related expenses. Please check with your local customs office for estimated charges before placing your order.

Tip: Some countries offer duty-free thresholds for low-value parcels. Please verify your local regulations if this applies to you.

Shipping Address Accuracy

Please ensure your shipping address is complete, accurate, and valid at checkout. We recommend including your phone number for courier contact purposes.

We are not liable for non-delivery, misdelivery, or returned parcels resulting from incorrect, incomplete, or outdated addresses provided by the customer.

Address modification requests after dispatch cannot be guaranteed. If you notice an error immediately after placing your order, please contact us within 2 hours of placing your order (our timezone: HKT) and we will do our best to assist.

Lost, Stolen, or Damaged Packages

If your parcel appears lost, stolen, or arrives damaged, please contact us within 7 calendar days of the recorded delivery date.

For damaged items:

Keep all original packaging materials

Take clear photos of the parcel exterior, interior packaging, and damaged goods

Email them to us along with your order number

For lost or stolen items:

Confirm with your local post office or courier service first

Provide us with your tracking number and order details

We will assist you in filing logistics inquiries with the carrier. Compensation solutions will be assessed based on courier investigation results and our internal review.

Please note: We cannot issue refunds or replacements for packages marked as “Delivered” unless a carrier investigation confirms loss or misdelivery.

Order Cancellation Before Shipment

You may request order cancellation before dispatch. Once the package has been handed over to the logistics provider, cancellations will no longer be accepted.

If cancellation is confirmed before dispatch, we will issue a full refund to your original payment method within 5–10 business days.

Returns & Exchanges (Summary)

For information regarding returns, exchanges, and refunds, please refer to our separate Return Policy. In brief:

We accept returns on unused, undamaged crystal products within 14 days of delivery (buyer pays return shipping)

Digital services (consultations, Bazi readings) are non-refundable once delivered

Custom orders are non-returnable unless defective

Full terms are detailed in our Return Policy.

Governing Law

This Shipping Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any dispute arising out of or in connection with this Shipping Policy may be submitted to the courts of the Hong Kong Special Administrative Region.